JBM Patrol & Protection believes that the manner in which our industry has usually chosen to conduct itself only promotes mediocrity. Similarly, typical methods for security officer wage determination encourage lower standards of behavior and professionalism. They also drive out talent. This unsatisfactory structure, or lack of it, prompted our development of a performance-based wage structure. Simply conveyed, security guards are compensated not on tenure but on continued performance that promotes an environment that rewards officers displaying professional conduct and ambition.
Our approach is simple, motivating, and beneficial to the client interests that JBM Patrol & Protection security guards are charged to care for. Real professional development and career paths lead to a more consistent delivery of quality services; more engaged and aware officers concerned with client reputation. This single minded client focus only further enhances the client's view of the JBM Patrol & Protection security guards' value.
JBM Patrol & Protection has a straight forward compensation structure: pay for performance, not automatically based on time in the job. We execute our pay structure divided into several tiers related to associated levels of proven competence and service by the security guard or security supervisor. Their first year sees the greatest amount of increase to their starting rate. This is done to convey to the security guard visible proof of the pay for performance philosophy we have at JBM Patrol & Protection. All performance is measured and compensated based on our standards and our clients' expectations. Security Guards and Security Supervisors are judged on demonstrated competencies, professionalism, attendance, superior security skills, customer-service knowledge and actual customer-relations.
1. Reputation
2. Experience
3. Training
4. Price
5. Other services provided
1. Responsiveness to your concerns and questions (pro-active)
2. History of the firm and background of its owner and key personnel
3. Personnel supervision
4. Personnel retention
5. Commitment to quality
6. Flexibility
7. Overall contract compliance
8. Training program
9. Meeting of contract performance standards
10. Clarity and accuracy of guard services invoice
11. Responding to requests for changes in staffing
12. Ethics
We learn about our customer's business - its culture, needs, issues, nuances and philosophy and then integrate this into our business processes. We recruit and select only those candidates who reflect what's important at our client's sites and who embrace the values of our company and our client's company. When there is a service issue, we immediately respond, hold people accountable, fix the problem and then determine its root cause so it doesn't happen again. Our mission is to provide responsive and legendary service.
While our competitors offer inferior products and "one-size-fits-all" service, we seek to understand our customer’s business-related needs and create unique service solutions that reflect these requirements.
Using our Client Culture Review, for instance, we identify the key characteristics that reflect your unique culture and the specific security needs at your properties. We then translate these into a customized recruiting
profile and behavioral interview questions that ensure a match between your organization and our security guards. This match yields greater customer satisfaction, improves security guard retention and loyalty, and
strengthens your protective services program.
Don't settle for the impersonal service, "one-size-fits-all" products, and poorly trained security guards offered by the contract security industry today. Instead, choose the personalized service, customized solutions,
and well trained and motivated personnel that only JBM Patrol & Protection can and will offer. We can bring a new dimension to your protective services program, increase the safety of your facilities and, ultimately,
create a feeling of greater protection and satisfaction among your own employees, visitors, vendors and guests.
There is a long-standing perception in the security industry that the level of service that guard companies provide is determined by the degree of rigor in the client's contract management. If a client takes an active and thoughtful approach to the selection, negotiation, and contract management process, it can drive guard firms to improve their level of service. We want to do a good job for our customers and we take providing protective and patrol services seriously, call us today and learn what makes us different than our competitors.
